Privacy Policy

This policy describes how we collect, use, and process any personal data you provide us or we collect from you when you place an order at klear.audio online store or when you communicate with us.

We use reasonable organizational, technical, and administrative measures to protect the confidentiality, integrity, and availability of personal data.

We may change this policy at any time. The version in force at the time of order is applicable.

1. What personal data do we process?

  • Purchase information

When you place an order, we receive:

- Full name

- Billing and shipping address

- Email address

- Phone number

- Payment information

- Technical information (like IP address)

- Information you choose to submit

  • Communication

When you communicate with us, we

may receive:

- Your name

- Contact information

- Email address

- Social account information

- Information you share or submit

2. How do we use personal data?

  • Orders

To fulfill your orders

and deliver products

  • Communication

To provide you

support and reply

inquiries

  • Shipments

To inform you about

shipping progress

  • Marketing

To send you

promotional materials

3. How do we share personal data?

We could not run our business without the partners who provide their services, like shipping, communication, email distribution, hosting, billing and payment processing, IT, financial, legal, fraud detection service providers, etc.

We may transfer personal data to service providers that are located outside the European Union. In this case, we will ensure a sufficient level of protection and adequate guarantees and ask the service provider to comply with the data protection laws

4. Legal basis for data processing

The legal basis for the processing of personal data is:

  • Performance of a contract

This happens when we deliver the products

  • Compliance with a legal obligation

For tax purposes or when we respond to a legal request

  • Our legitimate interests

To detect fraud, to inform you about shipping progress, or to send you promotional materials

regarding similar products that you have ordered before

  • Your consent

You have consented to receive promotional materials

5. How long do we keep personal data?

We will retain personal data for as long as necessary to achieve the processing purposes unless longer retention is required or permitted by applicable law. For example, we shall keep order and payment information for 5 years for tax purposes.

If personal data is processed based on consent, we will process personal data as long as the consent is valid and has not been revoked.

6. Cookies

We may receive and share information regarding your use of our website and other information received from cookies and similar technology.

By using cookies and similar technology on our website, we may collect data such as information on your device and your activities on our website and other information used for analytical, marketing, and targeting purposes. Learn more about how we use cookies on our website and how to opt-out in our Cookie Policy.

7. Your rights

Subject to any exemptions provided by law, you have the following rights regarding personal data:

  • Access data

Access your personal data and receive information about the data we process
 

  • Request correction

If the data is incorrect, you can request correction
 

  • Right to erasure

You may request to delete data or request the termination of the processing of personal data.

Please note that there may be exceptions to this right, for example, if we have a legal obligation to

retain personal data

  • Withdraw consent

If processing is based on consent (for example, we send marketing emails), you can revoke

consent at any time

  • Submit complaint

Submit a complaint to the supervisory authority. Please contact us first to resolve any concerns

We cannot delete personal data that we are required to retain by law or have compelling legitimate interests in retaining such personal data (to the extent applicable law permits us to retain such personal data).

8. Contacts

If you have any questions about personal data or this policy, or if you would like to file a complaint about how we process your personal data, please contact us by email.

  • Klear

Braslas 29A-202

Riga, LV-1084, Latvia

Effective as of 10 June 2021.