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Terms and Conditions

These Terms and Conditions apply to all orders you make at klearlayla online store. These terms apply only to consumers and not retailers and other businesses.

Privacy Policy, Shipping Policy, and Returns Policy are an integral part of these Terms and Conditions.

1. Orders

By placing an order and making a payment, you agree to these terms, and your order is an offer to conclude a purchase agreement. By sending you an acceptance message or ordered products, we accept your order, and the purchase agreement is concluded.

  • Place an order

In the online store, you

can select products

and add them to the

shopping cart.

  • Fill in billing information

Provide only accurate

information.

  • Make a payment

We will charge you at

the end of the

checkout process.

  • We will notify you

Once you have placed

the order or we have

shipped the products,

we will send you an

email.

If the product you ordered is unavailable or the shipment will be delayed, we will notify you. If you cancel the order in that case, we will reimburse all payments you have made regarding the specific order no later than within 10 business days.

2. Prices and Payments

  • Prices

All prices are indicated on our website and are valid at the time of your order. We may change

prices at our discretion, but such changes will not affect orders placed.

  • Prepayment

At the time of order, you must make a full prepayment for the ordered products.

  • Taxes

All prices include value added tax (if applicable).

  • Shipping costs

We will charge additional shipping costs on top of the product’s price. Shipping costs are

indicated on the checkout page.

  • Payment methods

Our accepted payment methods are indicated on the checkout page. As we use payment

processing providers, we do not see and store your payment card details.

3. Withdrawal Rights

You have the right to withdraw from the purchased products within 14 days from the delivery date (when you or another recipient indicated by you has received the products). Please follow these steps to complete the withdrawal procedure:

First, send us a clear statement that you are withdrawing from the product (see contacts below). The statement shall include information about the product, ordering date, purchase price, your full name, and contact information.

Follow our instructions and cover all costs related to the return of the products (shipping, taxes, customs, etc.).

Dispatch the product within 7 days of the notice of refusal. Failure to do so will result in termination of the right of withdrawal.

The products shall not be used and damaged. You are liable for any diminished value of the products resulting other than necessary to establish the products’ nature, characteristics, and functioning.

We will hold the refund until we receive the returned products. For the refund, we use the same payment method you used in the original transaction.

4. Warranty

  • Warranty

The warranty covers

that the products are

free from defects in

materials and

workmanship.

  • Product usage

The warranty covers

the functionality of

the products for their

normal and intended

use.

  • Time

If the product is

defective, you shall

make any claims

within 2 years from

the delivery date.

  • Our actions

In the event of a

warranty case, we will

at our discretion

repair the defect,

replace the product,

or refund the

purchase price.

Limitation: the warranty is not provided if the product is damaged due to improper usage, such as mechanical damage, exposure to moisture, and repair of other defects that are not covered by the manufacturer's warranty or are the user's fault.

5. Liability

  • Liability limitation

We are not liable to you and any third party who uses the products for indirect, special, incidental,

and consequential damages.

  • Total liability

Unless otherwise stated by law, our maximum liability for any loss or damage arising in connection

with ordered products is limited to the total price of the order.

  • Force majeure

We are not liable for delays and damages resulting from force majeure events.

6. Disputes

  • If you have any questions or objections, please contact us first (see contacts below).

  • European Union consumers have the right to use an online dispute resolution platform.

  • If no settlement is reached, either party may submit the dispute to the courts of the Republic of Latvia.

  • These terms are governed and construed under the laws of the Republic of Latvia.

7. General

  • Changes

We may change these Terms and Conditions and other related policies at any time. All changes will

apply only to future purchases. The version in force at the time of order is applicable and governs

your order.

  • Usage

You shall not, and shall not allow any third party, to reproduce, modify, reverse engineer,

decompile, or disassemble our products or create derivative works.

  • Colors

We try to display the products and their colors accurately; however, the actual color may depend

on the device you are using and its configuration.

8. Contacts

Effective as of 10 June 2021.

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