Terms and Conditions
These Terms and Conditions apply to all orders you make at klearlayla online store. These terms apply only to consumers and not retailers and other businesses.
By placing an order and making a payment, you agree to these terms, and your order is an offer to conclude a purchase agreement. By sending you an acceptance message or ordered products, we accept your order, and the purchase agreement is concluded.
Place an order
In the online store, you
can select products
and add them to the
Fill in billing information
Provide only accurate
Make a payment
We will charge you at
the end of the
We will notify you
Once you have placed
the order or we have
shipped the products,
we will send you an
If the product you ordered is unavailable or the shipment will be delayed, we will notify you. If you cancel the order in that case, we will reimburse all payments you have made regarding the specific order no later than within 10 business days.
2. Prices and Payments
All prices are indicated on our website and are valid at the time of your order. We may change
prices at our discretion, but such changes will not affect orders placed.
At the time of order, you must make a full prepayment for the ordered products.
All prices include value added tax (if applicable).
We will charge additional shipping costs on top of the product’s price. Shipping costs are
indicated on the checkout page.
Our accepted payment methods are indicated on the checkout page. As we use payment
processing providers, we do not see and store your payment card details.
3. Withdrawal Rights
You have the right to withdraw from the purchased products within 14 days from the delivery date (when you or another recipient indicated by you has received the products). Please follow these steps to complete the withdrawal procedure:
First, send us a clear statement that you are withdrawing from the product (see contacts below). The statement shall include information about the product, ordering date, purchase price, your full name, and contact information.
Follow our instructions and cover all costs related to the return of the products (shipping, taxes, customs, etc.).
Dispatch the product within 7 days of the notice of refusal. Failure to do so will result in termination of the right of withdrawal.
The products shall not be used and damaged. You are liable for any diminished value of the products resulting other than necessary to establish the products’ nature, characteristics, and functioning.
We will hold the refund until we receive the returned products. For the refund, we use the same payment method you used in the original transaction.
The warranty covers
that the products are
free from defects in
The warranty covers
the functionality of
the products for their
normal and intended
If the product is
defective, you shall
make any claims
within 2 years from
the delivery date.
In the event of a
warranty case, we will
at our discretion
repair the defect,
replace the product,
or refund the
Limitation: the warranty is not provided if the product is damaged due to improper usage, such as mechanical damage, exposure to moisture, and repair of other defects that are not covered by the manufacturer's warranty or are the user's fault.
We are not liable to you and any third party who uses the products for indirect, special, incidental,
and consequential damages.
Unless otherwise stated by law, our maximum liability for any loss or damage arising in connection
with ordered products is limited to the total price of the order.
We are not liable for delays and damages resulting from force majeure events.
If you have any questions or objections, please contact us first (see contacts below).
European Union consumers have the right to use an online dispute resolution platform.
If no settlement is reached, either party may submit the dispute to the courts of the Republic of Latvia.
These terms are governed and construed under the laws of the Republic of Latvia.
We may change these Terms and Conditions and other related policies at any time. All changes will
apply only to future purchases. The version in force at the time of order is applicable and governs
You shall not, and shall not allow any third party, to reproduce, modify, reverse engineer,
decompile, or disassemble our products or create derivative works.
We try to display the products and their colors accurately; however, the actual color may depend
on the device you are using and its configuration.
Riga, LV-1084, Latvia
Effective as of 10 June 2021.